Delivery policy
| Order Type | Dispatch Time |
|---|---|
|
Prime Marked Products |
1-2 business day |
|
All other Jackets & Outerwea |
5-10 business days |
|
Made-To-Measure Jackets & Outerwear |
3-4 weeks |
|
Footwear |
2-3 weeks |
|
Made-To-Measure Footwear |
3-4 weeks |
|
Bespoke Products |
5-12 weeks |
Note:
- Prime Products: These items are ready to ship.
- For other products, dispatch times vary depending on the type.
- Please refer to the table above for estimated dispatch times.
- Once dispatched, delivery typically takes 3-4 business days.
Courier Service
- To provide you with premium service, we use Express Delivery services such as DHL and FedEx. We reserve the right to choose the courier of our choice for the most efficient delivery method.
- APO/PO Box Addresses: We are currently unable to ship to PO, APO, DPO or FPO Addresses.
Customs Duty
- All orders are shipped on a Delivery Duty Unpaid (DDU) basis.
- Any charges incurred at customs are the buyer's responsibility. Please check with your country's customs office for potential costs before purchase.
Lost or Damaged Products
- If your parcel shows as delivered on your tracking link but you haven't received it, please contact our Customer Support Team and the courier within 5 working days from the tracking delivery date to initiate an investigation (Claims raised after 5 working days will not be accepted).
- Once verified by the carrier, we will replace any lost or damaged items during transit with either a full store credit or a replacement of the original order. Please note that lost orders are not eligible for a refund.
Rescheduling and Delivery Issues
- Tracking: After shipping, we provide a tracking number. It's the customer's responsibility to follow up with the courier. If the courier holds the order for any reason or attempts delivery when you're unavailable, you must contact them. If there are multiple failed delivery attempts, the courier may destroy the parcel, and we will not be responsible for such incidents.
- Unaccepted Deliveries: If a customer refuses to accept delivery of a parcel and requests its return to the courier, the parcel will be considered lost or destroyed. Unfortunately, in such cases, we are unable to process a return. To arrange for a return, the customers are requested to accept the delivery and follow the return instructions provided.
- Incorrect Address Deliveries: Please ensure your shipping address is up to date. Once dispatched, we are unable to reschedule delivery to a different address. Please contact the courier for further actions or solutions. In case the order stays undelivered, the item will not be received back, as courier return costs and duty charges can often exceed the value of the items themselves. In such cases, the package will unfortunately be destroyed, and we won’t be able to process cancellations or returns.
Other Policies
- Order Confirmation: You will receive an email confirmation once payment is received. Please contact our Customer Support Team in case you haven’t received it.
- Combined Shipments: If you have multiple orders shipping to the same address, we may combine them (unless instructed otherwise) to save overall time and money. This may, however, cause a slight delay in the delivery of the initial order.
- Complimentary Items: Orders exceeding 10 products do not include complimentary items by default. Exceptions may apply, subject to approval by our customer support representatives.